General Info
Our studio
The Ki viva Wellbeing Studio has been specifically designed to provide a calm and healing atmosphere for our clients. We want our clinic to be a peaceful and soothing place where you can relax, unwind and focus on your wellbeing.
Each treatment room is carefully prepared to be warm, with gentle lighting and soothing music. Our practitioners prepare the energy in the room prior to each appointment to ensure you receive the optimum experience. This includes clearing the room with our own Ki viva Space Clearing mist, especially formulated to clear the room and provide a fresh atmosphere for you to enjoy.
To ensure you get the most out of your time at the Studio, please read the following information and come prepared to restore yourself.
Preparing for your session
Try to arrive a little early for your session. You don't want to be rushing or worrying about being late. If you are early, our reception area provides a quiet and comfortable place for you to sit and prepare for your session. Why not make a nice cup of herbal tea or pour yourself a glass of our wonderful Zazen water? Sitting quietly for a short time before your session allows you to enter the treatment room relaxed and focused, ready to get the most out of your session.
Suggested attire
To ensure you are comfortable during your session, we recommend:- Wear comfortable clothing, with a soft waistband and loose cuffs
- Wear minimal jewellery, make up and perfumes
- Switch your mobile phone off
After your treatment
When you finish your treatment, don't rush straight back into your busy life. Aim to plan some time after your session for yourself. This integration is important as one adjusts to the change initiated by the session.
We recommend that after your treatment, especially following a massage, shiatsu or acupuncture session, you ensure you are warm. Even in mild weather, you may find a scarf & warm layers comforting. You will also need to stay well hydrated so ensure you drink plenty of water after your session. Feel free to sit in our reception area and have a couple of glasses of water before leaving.
Cancellation Policy
Chinese Medicine, Naturopathy, Homeopathy, Reflexology Appointments
While we understand that sometimes you need to change your schedule, please be mindful of communicating changes as soon as you are aware of them. We require 24 hours notice as a minimum. If you give us some notice but less than 24 hours, the fee charged is $35. If you simply don't arrive for your appointment, or give us less than 2hrs notice and we can't offer it to someone else, the fee charged is $50 per hour of appointment booked.
Bookings
Call 03 9523 9592
If you call, you will most likely reach Emma, our Studio Manager, one of our receptionists, Irena and Traci or one of our practitioners.
Our online bookings will be returning in 2012, it is currently being re-built in our new bookings software.
You can also call our practitioners directly, our mobile numbers on our profile pages.
Health Rebates
Available with appropriate health cover for remedial massage, shiatsu, acupuncture, reflexology & naturopathy. Receipts will be issued upon request with relevant provider numbers.
Gift Vouchers
Are available for all sessions for all occasions: birthday, Christmas, special events & celebrations, colleagues, family & friends, a way of offering appreciation. Gift Vouchers can be ordered from our website and sent to either you or the recipient, via email, mail or express post.
Referral Rewards
We value highly your referrals and reward you with $15 off your next session.
Birthday Discount
Receive a $10 discount during the month of your birthday as our gift to you.
Payment
Cash is preferred.
EFTPOS & cheque accepted.Credit cards attract a 2% processing fee.
10% surcharge applies on weekends & public holidays.
Hours of business
By appointment only, bookings essential.
End times indicate last appointment time.
Monday 1.30pm - 7.30pm
Tuesday 10am - 7pm
Wednesday 1.00pm to 7pm
Thursday 10am – 7.30pm
Saturday 8am – 6.15pm
Other times available by appointment.
Photographs
All photographs on this site were taken by Becci Fleischer
Contacts: 0424 468 076 or becci_fleischer@hotmail.com